Service Delivery Cluster Lead
METRO MANILA, National Capital Region
Posted 4 days ago
- Company:
- METROGLOBAL SERVICES, INC.
- Company Description:
- METROGLOBAL SERVICES, INC. is a corporation duly organized and existing under the Philippine Laws, and is registered with the Securities and Exchange Commission (SEC). MSI is a young, aggressive and dynamic company with diversified business in Telecommunications and Telecommunications Services. It is primarily engaged in the Telecom Installations and Operations Support for fixed and Wireless Operations. It's excellent business practice has enabled it to established business relationships and tie-ups with multi-national companies. Metro Telworks was formed in 2004 and is primarily engaged in providing RF services &In building solutions to OEM’s, NEM’s and Telecom Operators. With established foot prints across the Globe, Metro Telworks has already started implementing Automation in its services resulting into Cost Efficient and improved delivery to its Customers. Metro Telworks has expanded itself to cover Turnkey solutions, RF Planning and Optimization, Network Performance Services, Switch Planning, IP Planning, Project management and End to End Services as a Solution, in its ambit of Services. It also undertakes task based projects requiring delivery of tangible results in the form of either cell site production or network quality improvement and has consistently met or exceeded Key Performance Indicators (KPI)
- Contract Type:
- Contract
- Experience Required:
- More than 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 3
Job Description
* Leadership: Demonstrated experience in leading teams, with strong leadership and management skills. Ability to motivate and guide a team through complex incident resolution processes.
* Communication Skills: Exceptional verbal and written communication skills, with the ability to effectively convey complex technical information to diverse audiences.
* Analytical Skills: Strong analytical and problem-solving abilities, with a focus on root cause analysis and process improvement.
* Customer-Centric: Strong commitment to customer satisfaction, with a proactive approach to addressing and resolving client issues. "
* Technical Expertise: Solid understanding of digital service environments, incident management tools.
