IT Service Desk
Santa Rosa, Laguna, Laguna
Posted yesterday
- Company:
- Nityo Infotech
- Company Description:
- Nityo Infotech Services Philippines, Inc. is a US head-quartered IT services company having operations in 17 countries with 27 offices across the globe including US, Europe and Asia. Our portfolio of services includes technical and non-technical Manpower services to several on-shore and off-shore clients across the globe, including many Fortune 1000 and Global 2000 companies. It covers the commercial, industrial and government sectors, encompassing key vertical markets from: financial services, manufacturing and semiconductor, life sciences and healthcare, retail, telecommunications and utilities, system integrators, and up to independent software vendors. Nityo Infotech Services Philippines, Inc. aims to be the most preferred Business Partner locally and globally by ensuring the recommended solutions are implemented in the shortest span of time thereby resulting in on time delivery. This gives optimum quality for our customers in finding the best resources to achieve their "CORE BUSINESS OBJECTIVES".
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
- Location: Sta Rosa Laguna
- Arrangement: Onsite,
- Work Schedule: Day shift, compress schedule M-F to complete 48hrs per week
- Graduate of any course, preferably IT-related courses or relevant qualifications.
- Minimum of 2-4 years of service desk experience
- With experience on Active Directory or user account management
- With experience on documentation
- With experience on Desktop/Laptop and any other computer peripherals troubleshooting
- With minimum experience on system and network monitoring
- Good analytical skills, resourceful, and able to work under minimum supervision
- Strong sense of ownership for one’s work and takes opportunity to contribute beyond the job description
- Proactive, flexibility and adoptability to changing work environments, task assignments and priorities
- Effective communication skills in English
- Experience with database and SAP is a plus
About the role
The candidate will be responsible for the first level support on operations to respond on incoming infrastructure requests and incidents.
Responsibilities
-Respond as a first point of contact to IT support requests/incidents over the phone, via email, chat and in person to cover 24x7 operations.
-Create, monitor, and manage tickets to assign to respective teams.
-Monitor system alerts, network trends for escalation.
-Resolve technical issues remotely.
-Escalate advanced IT support cases.
-Provide timely updates on issues with the stakeholders.
-Create and maintain IT documentations/guidelines.
-Documenting records of actions taken.
-Create and manage user accounts.
-Provide weekly summary of tickets.
-Provides resolutions on the recurring requests or issues.
- Salary:
- ₱30,000.00 Monthly
