TDCX Pasig - Customer Service Representative - Luxury Lifestyle

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?
Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.
Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, build customer loyalty, and take advantage of sales opportunities when appropriate.

Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to clients.
Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience.

Who are we looking for?
College level.
With at least 1 year of BPO experience in a retail account.
Must have voice and non-voice experience.
Strong verbal and written English communication skills.
Positive, self-motivated and energetic.
Amenable to work in rotating shifts (morning, mid, & night shifts).
Can work in Ortigas Center, Pasig City

How to Apply?
Source of Application: Job Boards - JobsAvenue/PasaJob