Real Time Analyst (Onsite - Cebu)

Cebu, Cebu

Posted today

Company:: TASQ Staffing Solutions
Company Description:: Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Junior High School
Number of vacancies:: 2

Job Description

REAL-TIME ANALYST

Work On-site in Cebu City

Shifting Schedule

Job Responsibilities:

1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.

2. Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation

3. Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.

4. Generates and evaluates staffing schedules

Qualifications:

atleast 2-4 years of relevant experience as real-time analyst
Good analytical skills
Excellent in MS Excel & number crunching
Experience with Workforce Management software (scheduling, performance tracking, reporting)
Good interpersonal skills
Excellent oral and written communication and listening skills