Patient Care Specialist - Angeles Pampanga - 16-17k salary

Patient Care Specialist - Angeles Pampanga - 16-17k salary

JOB QUALIFICATIONS:
Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent.
At least 3 Year(s) of working experience in the related field is required for this position
Must have outstanding customer service orientation
Excellent communication skills
Must be able to display tact, courtesy and initiative
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The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.


JOB DUTIES AND RESPONSIBILITIES
Handling Patient or Customer Inquiries or Concerns
Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner
Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner
Answer telephone calls promptly and efficiently following telephone handling standards of the Company
Handle inquiries over the telephone and screens or directs calls when necessary
Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department
Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician’s Assistant)
Handle patient complaints and refers to the Branch Officer or Doctor accordingly
Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner
Ensure that appropriate and relevant promotional or information materials are available for the patients or customers
Scheduling of Patients
Ensure proper scheduling of patients for treatment and services in the CRM and logbook
Confirm patient’s appointment the day before the schedule
Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient’s availability
Prepare list of doctors’ and aestheticians’ patients, procedures and contact numbers for distribution at the end of the day
Check Company mobile phone on a daily basis, takes note of any requests for rescheduling from patients, and updates the CRM and concerned personnel accordingly
Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule
Handling of Patient Information and Patient Charts
Facilitate the filling out of the Patient Data Sheet and ensures completeness of information
Prepare charts for new patients ensuring proper labeling with the patient’s name (Last Name, First Name, Middle Initial) on the folder flap
Maintain proper filing of charts
Pull out charts of patients as necessary and returns charts after use in their proper places
Prepare charts of patients scheduled the next day
Others
Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic
Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action
Undertake promotional, sales and marketing activities via the phone or direct customer encounter
Attend and participates in all required meetings, events or trainings
Ensure compliance to company established policies and procedures
Lend support or assistance as Reliever in other clinics as deemed necessary
Perform other duties as may be assigned