Business Relationship Manager
Quezon City, National Capital Region
Posted 5 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management is a sourcing company. All job posting is direct and not accepting any fees.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Bachelor's Degree Holder of and business or IT course
ITIL V4 Certified
with Account and Operation Experience in Application Services
NO TO JOB HOPPER (with less than 1 year of employment)
AVAILABILITY: ASAP
Willing to work 4 days onsite and 1-day WFH from 8:30-6:00pm
WITH GOOD WORK ATTITUDE
Duties and responsibilities:
a. Manage account’s performance and profit and lost.
b. Grow assigned accounts’ business and revenue.
c. Renew existing contracts and establish client relationships.
d. Collaborate with senior executives to devise customer engagement strategies.
e. Analyze customer satisfaction data to identify the company's current strengths and weaknesses.
f. Use data to develop new strategies to improve customer relations.
g. Write reports that showcase current customer relations and suggest future strategies to promote business growth.
h. Implement new customer service strategies by training mid-level managers in new customer engagement techniques. i. Use and integrate new technologies into the business' customer service strategy.
j. Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
