Hotel Receptionist

The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the hotel receptionist's attitude and behavior should reflect that at all times.

Job Duties And Responsibilities

Greet all guests and assist them with check-in and check-out
Maintain a positive attitude and friendly demeanor
Respond to all guest questions and requests
Answer and forward phone calls
Manage guest bookings and reservations
Keep a tidy and orderly workspace
Assist with administrative and clerical tasks as needed

Job Requirements

Solid written and verbal communication skills
Fluency in English
Ability to maintain a positive, friendly attitude even under high pressure
Excellent organizational and multitasking skills
Professional attitude and appearance