Back office

Ortigas, Quezon

Posted yesterday

Company:: Mirandahr
Company Description:: Handling Inbound & Outbound Calls – Answer customer calls professionally and provide necessary information, assistance, or troubleshooting. Providing Excellent Customer Service – Address customer inquiries, complaints, and requests with patience and professionalism. Resolving Issues Efficiently – Analyze problems and provide effective solutions to ensure customer satisfaction. Data Entry & Documentation – Record customer interactions, update databases, and maintain accurate information. Following Call Scripts & Guidelines – Adhere to company policies, scripts, and best practices to ensure quality service. Meeting Performance Targets – Work towards achieving key performance indicators (KPIs) like response time, resolution rate, and customer satisfaction scores. Upselling & Cross-Selling (If Applicable) – Promote products or services when appropriate to enhance business revenue. Coordinating with Other Departments – Collaborate with other teams to escalate issues and provide timely resolutions. Maintaining Professionalism – Communicate clearly and courteously while staying calm under pressure. Adhering to Security & Compliance Policies – Follow company protocols to ensure data security and regulatory compliance.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

1. STAPLES
(Retail / CS Campaign)
Salary offer: 20K
2nd yr College / SHS Grad
Atleast 6 months bpo experience

2. PITNEY BOWES
(Back Office)
Salary offer: 19K
2nd yr College / SHS Grad
Atleast 6 months bpo experience