Customer Relationship Management (CRM) Process Manager - Taguig
Taguig, National Capital Region
Posted 5 days ago
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
Job Description:
We are seeking a highly motivated and detail-oriented Customer Relationship Management (CRM) Process Manager to join our team. The ideal candidate will be responsible for overseeing and optimizing CRM processes to enhance customer engagement, improve retention, and drive overall business growth. This role requires a strategic thinker with strong analytical skills and experience in CRM platforms, data analysis, and customer lifecycle management.
Key Responsibilities:
- Develop, implement, and optimize CRM processes to improve customer interactions and satisfaction.
- Manage the CRM platform, ensuring data accuracy, usability, and efficiency.
- Analyze customer behavior, trends, and insights to develop targeted marketing and engagement strategies.
- Collaborate with marketing, sales, and customer service teams to align CRM initiatives with business objectives.
- Create reports and dashboards to track CRM performance and present findings to leadership.
- Oversee customer segmentation, automation, and personalized communication strategies.
- Ensure compliance with data protection regulations and industry best practices.
- Train and support team members on CRM tools and best practices.
Qualifications & Skills:
- Bachelor’s degree in Business, Marketing, IT, or a related field.
- Experience in CRM management, customer experience, or related roles.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics, etc.).
- Strong analytical skills with experience in data interpretation and reporting.
- Excellent communication and project management skills.
- Ability to work cross-functionally with various teams to drive initiatives.
- Knowledge of customer journey mapping and lifecycle management.
- Familiarity with marketing automation and personalization techniques.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and innovative environment.
- Career growth and professional development opportunities.
- Collaborative and inclusive company culture.
If you are passionate about customer relationship management and want to make a significant impact, we’d love to hear from you! Apply now and be part of our growing team.
