Call Center Agent

Quezon City, National Capital Region

Posted today

Company:: BPO Hiring Jobs!
Company Description:: BPO (Business Process Outsourcing) recruitment refers to the process of hiring employees for roles in outsourcing companies that handle specific business tasks for other organizations. These tasks can range from customer service and technical support to finance, HR, IT, and data management. Recruitment for BPO roles typically involves a specialized approach because the work environment, skills, and demands of BPO jobs are unique. Key Points about BPO Recruitment: Roles: Customer Service Representatives (CSR): Handling customer inquiries, complaints, and requests. Technical Support Specialists: Assisting customers with technical issues, troubleshooting, and problem-solving. Sales & Telemarketing Agents: Selling products or services, often over the phone or through digital channels. Back-office Support: Roles such as data entry, finance, HR, and other administrative tasks that are done behind the scenes. Team Leaders & Managers: Overseeing teams, managing client relationships, and ensuring quality of service. Skills Required: Communication Skills: Both verbal and written communication skills are crucial, especially in customer-facing roles. Technical Skills: Depending on the position, candidates may need technical expertise (e.g., IT support or software skills). Multitasking & Adaptability: BPO environments are often fast-paced, so the ability to juggle tasks and adapt to changes is important. Problem-solving & Critical Thinking: Especially for technical support and customer service positions, the ability to think on your feet is necessary. Recruitment Process: Screening & Interviewing: BPO companies generally look for candidates with strong communication skills, problem-solving abilities, and a customer-oriented attitude. Assessment Tests: Many BPO recruitment firms conduct tests for language proficiency (spoken and written), cognitive ability, typing speed, and situational judgment. Training Programs: Once hired, BPO employees often go through an initial training phase to familiarize them with processes, tools, and client-specific requirements. Shifts & Flexibility: Since BPO operations can be 24/7, candidates should be flexible with working different shifts, including nights and weekends. Types of BPO Jobs: Inbound BPO: Focuses on receiving customer calls or inquiries. Outbound BPO: Involves making calls to customers, often for sales or follow-up purposes. Non-Voice BPO: Jobs that do not require direct verbal communication, such as email support, chat support, or data processing. Global Reach: Many BPO companies operate in multiple countries, especially in locations where labor costs are lower (like the Philippines, India, or Eastern Europe), which means recruitment might focus on hiring people with strong language skills and the ability to work in international contexts.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 1

Job Description

Company: Foundever
Formerly Sitel & Sykes
ETON CYBERPOD ORTIGAS AVE, QUEZON CITY

-ACCOUNT: TRAVEL (NIGHTSHIFT & DAYSHIFT)
(NO BPO EXP)
SALARY: 20K - 24.5K

-ACCOUNT: ANTI-VIRUS
(NO BPO EXP)
SALARY: 16K - 18K

-ACCOUNT: FINANCIAL (NON-VOICE & VOICE)
(NO BPO EXP)
SALARY: 20K - 22K

-ACCOUNT: BENEFITS ADMIN
(NO BPO EXP)
SALARY: 21K

-ACCOUNT: HEALTHCARE
(ATLEAST 6 MONTHS BPO EXP)
SALARY: 20K - 22K

-ACCOUNT: TECH SUPPORT
(NO BPO EXP)
SALARY: 16K - 23K

-ACCOUNT: TELCO
(NO BPO EXP)
SALARY: 17.3K - 22K

-ACCOUNT: PRINTER (NIGHTSHIFT & DAYSHIFT)
(NO BPO EXP)
SALARY: 18K - 22K

-ACCOUNT: EMERGENCY 911
(ATLEAST 2YRS BPO EXP)
SALARY: 25.8K

-ACCOUNT: MULTIMEDIA
(NO BPO EXP)
SALARY: 18K

-ACCOUNT: PROPANE GAS
(NO BPO EXP)
SALARY: 18K - 20K

-ACCOUNT: APPLIANCES
(NO BPO EXP)
SALARY: 18K - 23K

-ACCOUNT: E-COMMERCE
(NO BPO EXP)
SALARY: 16K

-ACCOUNT: COLLECTION
(ATLEAST 3 MONTHS BPO EXP)
SALARY: 18K

-ACCOUNT: RETAIL
(ATLEAST 6 MONTHS BPO EXP)
SALARY: 20K

BENEFITS:
- HMO DAY 1 + 2 DEPENDANTS
- 20% NIGHT DIFF
- AND MORE!!

- DIRECT HIRING
- VIRTUAL HIRING
- EASY PROCESS