Customer Care (Reliever)
Pasig City, National Capital Region
Posted 5 days ago
- Company:
- Philippine Vending Corporation
- Company Description:
- Philippine Vending Corporation was founded in 1997, amidst the turmoil of the Asian Financial Crisis. Starting with just 12 canned vending machines and 5 people, today, it is the country's market leader in providing food and beverages through vending machines with more than 300 personnel. We are the exclusive vending partners of two of the world's largest food and beverage companies, Nestle Philippines and Coca Cola Bottlers Philippines. At the outset Philippine Vending differentiated itself from the other vending companies that just wanted to make a quick buck by importing and then selling vending machines to individuals. Philippine Vending not only acquired its own machines, but invested heavily on logistics to service these machines. We believe our service is built on a long-term relationship with our clients, for us to be able to respond to their needs. We have maintained the same strategy through the years, and that has allowed us to be to the sole remaining pioneer of vending companies, which started the revival of vending in the country.
- Contract Type:
- Temporary
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
1. Respond to customer complaints and reports regarding malfunctioning or faculty vending machines,
2. Coordinate with technical teams for immediate troubleshooting or maintenance of vending machines.
3. Maintain accurate records of complaints and actions taken to resolve them.
4. Address and resolve concerns raised by OCS clients regarding services, products, or technical issues.
5. Process refund requests for undelivered or malfunctioning products from vending machines or OCS services.
6. Maintain positive customer relations by providing professional, courteous, and effective communication.
7. Keep accurate and up-to-date records of all customer interactions, complaints, and resolutions.
8. Collaborate with the marketing or product team to inform customers of new services, updates, or product offering.
9. Provide feedback on customer concerns and suggest improvements to processes, systems, or service offerings that can enhance the
customer experience.
JOB QUALIFICATIONS:
1. At least 1-2 years of customer care experience.
2. Experience in handling travel arrangements and billing processes is a plus.
3. High school diploma or equivalent required: an associate's or bachelor's degree in business administration or a related field in preferred.
4. Proficiency in Microsoft Office Suite (word, excel, powerpoint, outlook).
5. Excellent organizational and time management skills,
6. Strong attention to detail and accuracy.
7. Effective communication skills, both written and verbal.
8. Ability to handle multiple tasks and prioritize effectively.
- Salary:
- ₱19,000.00 Monthly
