Supply Chain Manager

Duties and Responsibilities:
Model company values in all actions, communication and decision-making
Participate and provide input during the hiring processes for E-Commerce Operations Leads and Associates
Work with the Warehouse Manager to support the training and development of the team.
Assume all responsibility and accountability for the day-to-day e-commerce operations by effectively managing Leads and Associates
Work with direct reports to execute the accurate processing of e-commerce orders
Oversee inventory levels to ensure they meet customer demand
Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Warehouse Manager to create and execute an action plan to capitalize on opportunities
Regularly communicate with Warehouse Leaders to discuss strengths, opportunities, and trends in business
Work with the Warehouse Manager to maintain employee retention and engagement levels on at or above industry average
Achieve the e-commerce financial performance goals, such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
Ensure e-commerce team operates in accordance with company policies and procedures
Ensure the e-commerce operations team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations
Consistently create a positive customer experience with all e-commerce orders
Escalate more complex customer service issues to the Warehouse Manager.

Qualifications:
Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone

Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
3-5 years of experience in warehouse management, logistics, restaurant industry, or hospitality management.