Team Lead - Financial Account
Cebu City, Cebu
Posted today
- Company:
- Tasq Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Junior High School
- Number of vacancies:
- 1
Job Description
Job Description
Role Definition:
The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.
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Roles and Responsibilities:
Responsible for Imparting Process & Pre-Process Training for banking operations like deposit, payments, wealth operations, commercial lending
Developing operations education materials, such as digital presentations, how-to manuals, and instructional videos.
Preparing procedures and policies regarding techniques and appropriate agent conduct.
Scheduling and conducting training sessions on various topics to prepare and support new employees.
Training experienced employees on new or updated procedures to improve their performance.
Observing the daily operations of employees and identifying any areas of improvement.
Liaising with team leaders and managers to conduct on-the-job coaching.
Measuring the effectiveness of training sessions and preparing individual or team progress reports.
Creating and managing the training budget.
Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Familiarity with learning management systems preferred
Excellent knowledge of back office and customer servicing techniques (email/chat/voice) and servicing best practices.
Strong teaching abilities and mentoring skills.
Good communication, interpersonal, and conflict resolution skills.
Ability to provide leadership to personnel in a fast-paced and stressful work environment.
Train customer service agents on behavioral skills, Business Conduct Delivery of Process/Subject matter training to new recruits Maintain Track records of performance and analyze data critically.
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Experience:
Must Have -
2 to 4 Years of customer service experience, preferred banking operations exp.
Minimum of 1 year experience in training banking contact center team.
Undergrad / bachelor's degree.
- Salary:
- 44.000,00 ₱ Monthly