Technical Support Representative - With Experience - QC - 24k

EDSA, National Capital Region

Posted today

Company:: Neksjob Corporation
Company Description:: Neksjob Philippines is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

Key Responsibilities:
• Provide first-level technical support via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with product setup and configuration.
• Escalate complex issues as needed.
• Document support cases and solutions.
• Conduct system updates and maintenance.
• Educate users on best practices.
Qualifications:
• At least High School Graduate (old curriculum) / Senior High School Graduate (new curriculum)
• Must be at least 3 – 4 years Technical Support Experience
• Willing to work onsite
• Experience in technical support or IT roles.
• Knowledge of operating systems, networking, and remote support tools.
• Strong problem-solving and communication skills.
• Customer-oriented mindset.
Why Pick Us?
• Paid training
• Competitive salary plus allowances
• Monthly performance incentives
• Career development and advancement opportunities