CSR Representative - Makati - 23k - With Experience

Makati, National Capital Region

Posted today

Company:: Neksjob Corporation
Company Description:: Neksjob Philippines is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

We are looking for a dynamic and customer-focused CSR Voice Representative to join our team. The ideal candidate will handle inbound and outbound calls, assisting customers with inquiries, service requests, complaints, and other concerns. You will represent the brand, ensuring customer satisfaction through professional and efficient communication.
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional manner.
- Resolve customer complaints efficiently while maintaining a positive customer experience.
- Provide accurate information regarding products, services, promotions, and company policies.
- Escalate complex issues to the appropriate department when necessary.
- Maintain records of customer interactions and transactions using the company's CRM system.
- Stay updated with company policies, promotions, and industry knowledge to provide accurate assistance.
What we are looking for:
- At least High School Graduate (Old Curriculum) / Senior High School Graduate (New Curriculum)
- With 3 – 4 years Call Service Experience
- Have Excellent communication skills
- Have excellent customer service skills
- Are willing to work on site
Why Pick Us?
- Paid training
- Competitive salary plus allowances
- Monthly performance incentives
- Career development and advancement opportunities