Technical Lead

Qualification:
•1 must have past experience with Call Centre Telephony system (Avaya), or must have past experience as a Delivery Lead for across multiple system or must be MSFT CRM trained
•Experience in configuring and setting up Dynamics CRM
•Experience in related Microsoft technologies such as Azure, Office 365, .NET, C#, JavaScripts, SQL Server, Flows and PowerApps, SharePoint, Power BI.
•Skilled in system architecture, development, and integration
•Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders
•Experience in Java and object-oriented programming
•Experience in call center structure and agent profiles
•Experience in Avaya PABX, ISDN, SIP, DTMF and CTI technologies
•Experience in Windows and Linux OS
•Knowledgeable in API, SOAP UI and Postman
•Knowledgeable in web service development (WSDL and RESTful)
•Knowledgeable in banking facilities: credit card, loans, treasury, trust and online and branch banking
•Knowledgeable in insurance facilities: life and non-life
•Knowledgeable with legacy, AS400 or other mid-range systems
•Good understanding of de-/encryption tools, flow charting
•Good understanding of Windows AD and Azure AD
•Good understanding about telecoms and leased line connectivity
•Familiar with Avaya Orchestration designer (circa 2005) (nice to have)
•Familiar with Aspect M3 Designer (nice to have)

Responsibilities:
•Define all work items and dependencies required to build the features and functionalities
•Align with the Project Manager on the overall business outcomes for the modules and delivery timelines
•Work with cross-functional teams to deliver the technical deliverables within scope, schedule and budget commitments, in accordance with BDO SDLC and Governance process
•Assist in vendor evaluation and manage the vendors involved in the project, ensuring all technical deliverables are met
•Coordinate with the Project Manager when scoping/re-scoping the project and create/update the build plan accordingly
•Review the infrastructure, security and solution design
•Review the functional and non-functional requirements, test plan, test scripts and Requirements Traceability Matrix (RTM)
•Identify and log technical issues, oversee the resolution process, and escalate when necessary
•Facilitate discussions on technical issue resolutions, including System Integration Test (SIT) and User Acceptance Test (UAT) defect resolution
•Harness project best practices and contribute to the overall BDO knowledge base
•Oversee the deployment activities and review the deployment instruction guidelines
•Provide User Support during Hypercare period and timely turnover to Application Support
•Work with the Project Manager during project closure, ensuring all deliverables are achieved and documented, and relevant lessons learned are documented
•Train new Technical Leads with BDO project delivery processes, as needed