IT Business Support Associate

JOB OBJECTIVE:
Under general supervision, provides logistical and physical services to ensure prompt delivery of products and services to
clients.

DUTIES AND RESPONSIBILITIES:

A. Delivery
1. Effects delivery of products to clients according to approved schedule and costs
2. Secures required permits and gate passes
3. Coordinates with the General Services Department – Procurement on scheduling of deliveries and quality control
4. Responsible for prompt resolution to any product and/or service concern, such as warranty claims, delivery concerns and quality control in coordination with the Procurement Officer
5. Escalates product and services issues and concerns to Business Development and Service Delivery Departments
6. Coordinates with the Accounting Department issues on shipment and delivery costs, payment procedures and similar matters

B. Data Management
1. Safekeeps and maintains an accurate record of inventory items under the Operations Department
2. Ensures that records of operations transactions are organized and easily retrievable
3. Records and updates the computerized system for every receipt, delivery and stock movement transaction

C. IT Support
1. Acts as a member of the internal IT Team in resolving issues
2. Acts as additional technical resource in large scale IT installations and movements
3. Actively participates and contributes to the company-wide IT improvement directive
D. Performs other functions as directed by the management from time to time

IV. JOB SPECIFICATION
1. Minimum Educational Attainment - Bachelor's Degree in Business, Marketing, Information Technology, or
related courses
2. Actual Work Experience - One-year actual working experience in Operations Support or Logistics in an IT-
enabled organization.