IT Manager Clark Pampanga

Clark, Pampanga

Posted yesterday


Company:: Metacom Solutions
Company Description:: Metacom provides the best solution to your BPO staffing needs. We understand the Call Center Culture and the need to hire well-rounded and articulate individuals to fill your seats. Our highly skilled sourcing associates process and filter the pool of applicants so that you get top-notch talents to work for your contact center. Our company has over a decade of experience hiring voice and non-voice employees for many call centers nationwide. We have helped several large BPOs in getting the human capital they need to push them forward and earn sizable profits. Also, our hires are highly skilled, loyal, and dedicated at work. Our stringent hiring process only captures the best talent in the market. If you are looking for a partner in growing your BPO organization and getting the best individuals, partner with us today. We provide the best recruitment service with no hidden costs.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

WE ARE HIRING: IT MANAGER (Clark, Pampanga)

Take your career to the next level! Join our team and lead transformative IT solutions while driving exceptional service delivery.
Job Details
Role: IT Manager
Location: Clark, Pampanga
Work Arrangement: 100% Onsite (RTO)
Schedule: Shifting, supporting US Business Hours

General Responsibilities
Data Management: Consolidate and analyze service-specific data to drive operational improvements.
SLA Compliance: Actively ensure adherence to SLA plans, service continuity, and capacity management.
Service Level Management: Oversee quality service delivery and reporting.
Information Security: Enforce compliance with security protocols and policies.
Asset Management: Monitor and manage IT assets per the IT asset management policy.
Audit Participation: Support audits and assessments to maintain smooth IT operations.
Customer Support: Ensure efficient IT service support to deliver excellent customer satisfaction.

Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
Experience: Minimum of 7–10 years in IT networking and systems.
Management Expertise: Proven experience leading technical teams as a People Manager.
Certifications:
Cisco Certified (CCNA or CCNP) preferred.
Extensive hands-on experience with Cisco devices (routers, firewalls – FTD or CP, and switches).
Technical Expertise:
Strong track record in network administration and systems/database management.
Project Management: Ability to define and oversee timelines for IT projects, focusing on software and system enhancement opportunities.
Flexibility: Willing to work shifting schedules aligned with US business hours.

Why Join Us?
Career Growth: Lead major IT projects and initiatives in a fast-paced, global environment.
Cutting-Edge Tools: Work with advanced Cisco networking equipment and enterprise systems.
Dynamic Team: Collaborate with a highly skilled and passionate team.
APPLY NOW!

Note: This opportunity is open only to Filipino citizens or residents of the Philippines.