Technical Writing and Documentation Specialist

Job Overview

KDCI Outsourcing is looking for a meticulous and experienced Technical Writing and Documentation Specialist to craft and maintain high-quality documentation that drives our business growth and operational excellence. The ideal candidate has expertise in technical writing, coupled with a solid understanding of IT services and infrastructure. This role is essential in developing clear, precise, and impactful content for RFP responses, service deliverables, and operational playbooks, ensuring alignment with our technical standards and client needs.

Responsibilities

- Develop and write comprehensive responses for Requests for Proposals (RFPs), ensuring alignment with technical requirements and company capabilities.
- Create and maintain service deliverables, including High-Level Designs (HLDs), Low-Level Designs (LLDs), and architecture documentation.
- Develop detailed operational playbooks and run books, outlining step-by-step processes for deployment, maintenance, and troubleshooting.
- Collaborate with cross-functional teams, including engineering, project management, and sales, to gather technical information and translate it into clear, client-friendly documentation.
- Standardize documentation templates and ensure consistency across all technical documents.
- Manage the review and approval process for documentation, incorporating feedback and ensuring accuracy.
- Continuously improve documentation quality and accessibility, leveraging feedback from internal stakeholders and clients.

Requirements
-‍‍ Bachelor’s degree in Technical Writing, English, Communications, Information Technology, or a related field.
- 2 or more years of experience in technical writing, documentation, or a similar role.
- Strong communication skills (both written and verbal) for interacting with cross-functional teams.
- Ability to explain complex technical concepts in simple, clear language for a non-technical audience.
- Experience in writing operational playbooks or technical manuals.
- Proficient in writing and editing clear, concise, and accurate documentation.
- Expertise with documentation tools such as Microsoft Word, Google Docs, Markdown, Adobe FrameMaker, or MadCap Flare.
- Experience with content management systems (CMS) and version control tools.
- Ability to work independently and manage multiple projects simultaneously while meeting deadlines.