BPO Trainer (Quezon City)

Trainers will deliver training to existing and newly hired employees to prepare for essential duties and tasks.

Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities:

Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.

During instruction, provide and manage an environment that fosters trust, learning, and performance.

Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning. Assess student learning and performance using evaluation models and tools appropriate for the environment.)

Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.

Requirements:

Completed at least 2 years in college
Has at least 1 year to 2 years of related RECENT experience in the same position in a BPO company
Must have experience handling a Satellite Radio account/program
Amenable to work in Commonwealth Ave., Quezon City
Amenable to work in GRAVEYARD shift