Customer Management Associate

Job Description: Customer Management Associate
Position Title: Customer Management Associate
Department: OPD
Reports To: Customer Management Officer

Key Responsibilities
1. Customer Engagement
Act as the primary point of contact for customers, addressing inquiries and resolving issues efficiently.
Assist customers in understanding products, services, payment terms, and account details.
Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
2. Sales Support
Promote company products and services during customer interactions to achieve sales targets.
Identify potential sales opportunities and refer them to the sales team or Customer Management Officer.
Provide information on promotions, discounts, and new offerings to customers.
3. Collection Activities
Assist in the collection process by following up with customers on outstanding payments.
Communicate payment schedules and provide support for payment-related queries.
Maintain accurate records of payments and escalate overdue accounts to the relevant team or officer.
4. Documentation and Reporting
Update and manage customer records in the database, ensuring accuracy and confidentiality.
Prepare and submit reports on customer interactions, sales performance, and collection activities.
Analyze data to provide insights into customer behavior and identify areas for improvement.
5. Compliance and Process Adherence
Follow company policies and standard operating procedures in all customer interactions and transactions.
Ensure compliance with regulatory standards and ethical guidelines in handling customer accounts.
Report any irregularities or process issues to the Customer Management Officer or Area Manager.
6. Team Collaboration
Work closely with the sales and collection teams to ensure smooth operations and customer satisfaction.
Provide feedback and suggestions to improve customer management processes and service delivery.