BPO Training Coordinator

Summary:

Responsible for all administrative and reporting activities of the Training Organization.

Responsibilities:

Provide support to the new hire training process including, but not limited to, scheduling, obtaining system logins, resolution of time-in issues, material preparation, etc
Coordinate setup of pre and post-training sessions including, but not limited to, training materials, sign-in sheets, survey generation, etc
Develop, maintain and audit reports to meet department and client requirements
Work with the training managers/supervisors to ensure the delivery of administrative tasks
Maintain the scheduling and preservation of all training assets such as training rooms, laboratories, equipment, supplies, etc
Manage the data input/output integrity of ALPS and/or Program LMS
Track performance of new hire classes for both US & PH Geos by collating data such as but not limited to throughput, performance in nesting/learning lab/NEE, and new hire surveys.
Create, maintain, and audit reports such as but not limited to trainer observation, supplemental completion, compliance, productivity.
Manage new hire training seat capacity by attending weekly hiring meetings, tracking cancelled/additional classes, and communicating updates to recruitment, training, HR, RMG and operations.
Provide reporting insights and analysis to global training leadership.

Skills/Qualifications:

Amenability to work in Commonwealth Q.C.
Amenability to work on night shift (9PM - 6AM)
Skill in verbal and written communication to analyze, interpret, and address training needs
Knowledge of PC applications such as MS Office, Tableau, etc
Ability to work in a dynamic and time-critical environment
Ability to be flexible and quickly adapt to changing business needs and processes
Bachelor's Degree with a minimum 6mos of relevant/related work experience