Technical Support Professional-AMS
Quezon City, National Capital Region
Posted 2 days ago
- Company:
- Risewave Consulting Inc.
- Company Description:
- As one of the world's leading human resource service organizations, Risewave, which is powered by Comrise, provides customized talent solutions that exceed our clients needs in various business scenarios. With our vast network of top talent, based all over the globe, we can lead your organization toward success. More about Risewave: 5,000,000+ highly qualified candidates 2,000+ leading & emerging global clients 38 years of experience in talent solution 18 years of successful local practice 16 subdivision areas Our Solutions: Executive Search Recruitment Process Outsourcing Flexible Staffing Cross Border Services Recruitment Sharing Platform
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 12
Job Description
L2 Technical Support: Perform, and manage Medium to Complex production (Technical) support tasks and activities that require in-depth subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, following the Standard Operating Procedure manual and escalate to L3 depending on the complexity of the incident / problem.
Required Technical and Professional Expertise:
Graduate of any 4 year course
At least 2 years Technical Support Experience
Amenable to report on site in Quezon City (UP Ayala Technohub)
Amenable to any shift schedule
Amenable for a Fixed Term – Long Term employment