Customer Service Specialist
Pasig City, National Capital Region
Posted yesterday
- Company:
- Xtaunch
- Company Description:
- A Full Spectrum HR Solutions/ Full employment life cycle solutions established in 2021. Xtaunch is a human resource (HR) consulting, recruitment, handbook, and policies drafting, government compliance, payroll, salary structure, retention program, and more...
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
-Ensure sending of responses to all customer queries in all e-com marketplaces in a timely manner
-Completely resolve customer concerns and in most cases ensure that such concerns are resolved before ending the conversation
-Create a genuine connection with our customers, identify customer concerns and needs proactively
-Coordinate with the Fulfillment team/Marketplace Administrator to address issue (if any)
-Upsell product to customers via live chat. Assists customers with product selection, answers basic questions, and suggest various product options that are available.
-Stay up to date on all relevant company and product updates and information.
QUALIFICATION:
-Bachelor's degree holder
-Very positive customer service attitude
-Good oral and written communication skills
-Good interpersonal skills
-Resourceful and organized
-With experience in relevant industry
-Able to start work on a short notice