Service Operations Analyst
Pasig, National Capital Region
Posted 19 days ago
- Company:
- Nityo Infotech
- Company Description:
- Nityo is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo has operations in 11 countries across the Globe (North America, Canada, United Kingdom, South Africa, Australia, Japan, Singapore, India, Malaysia, Thailand and Philippines). Its portfolio of solutions and services would include: Outsourcing; System Integration; Application Software Development; Consulting; Quality Assurance and Training. Nityo provides services to several local and multinational clients including those coming from Fortune-Global 1000 companies on Commercial, Industrial and Government sectors with key vertical markets such as: financial, life sciences, healthcare, telecommunications, utilities and independent software vendors.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
WORK SETUP: Working remotely with a requirement to report onsite once a month or if needed
WORK SCHEDULE: Night shift - Tues to Sat - 11PM to 8AM or Sun to Thurs - 11PM to 8AM ----candidate must be willing any of this sched
QUALIFICATIONS:
*Graduate of any Bachelors degree course
*With 1 year of experience in Infrastructure Monitoring using tools JIRA, Site 24x7 and Zabbix
*With experience in handling Service Request Tickets
**JOB DESCRIPTION**
• Help operations in Infrastructure Monitoring using tools JIRA, Site 24x7 and Zabbix
i. Evaluate invalid alerts and close tickets.
ii. Escalate in a timely manner as needed.
iii. Provide daily visibility reports to team members.
iv. Ensure tickets can be closed within their SLA.
• Service Request Tickets
i. Address account specific requests like Create accounts, reset/forgot password, deletion
ii. Other tickets with simple tasks such as patching, decommission.
iii. Follow up ticket owners and non-responders.
iv. Ensure tickets can be closed within SLA.
- Salary:
- 25.000,00 ₱ Monthly