Spanish Outreach Specialist (Work-from-home)

• Making all/any outgoing calls to the patients
• Answer all incoming calls from the patients.
• Manage the physicians/doctor’s appointment calendar
• Manage and organize Electronic Medical Records (EMR)
• Record, review, and take steps to follow-up on and resolve patient complaints
• Analyze complaints to enhance the overall quality of care
• Create and maintain record-keeping files and systems for both the physicians and the patients
• Assure confidentiality of paperwork, documents, and calls
• Handle calls from providers and plan members regarding balance inquiries and generate
• appropriate resolutions if necessary and required
• Maintain timely communication with patients
• Represent the Client in an approachable, pleasant, and professional manner
• Be open to accepting new challenges and tasks as they arise.