Client Retention Specialist - 18000 Monthly Salary (Makati)
Makati, National Capital Region
Posted today
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. There is no other company registered with exactly the same with our trade name and address. Clearly, anyone who represents and uses our trade name Dempsey Resource Management Inc. is deemed fake and a scammer with ill intent purpose.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
A Client Retention Specialist is responsible for fostering strong relationships with existing clients to ensure their satisfaction and loyalty. Their duties include proactively engaging with clients to understand their needs, addressing concerns, and resolving issues to maintain a high level of service. They develop and implement strategies to enhance client retention, such as personalized outreach, follow-ups, and tailored solutions.
RESPONSIBILITIES:
1. PHONE CALLS
a. Handle phone calls from clients, specifically addressing routine concerns
b. Coordinate with the Front-End Team for meeting-related concerns
c. Collaborate with other departments, to resolve client concerns efficiently and effectively.
d. Provide guidelines and procedures to troubleshoot and resolve common issues
2. EMAIL MANAGEMENT
3. MAF (Coordination with Front End Team)
a. The Back End Team will coordinate with the Front-End Team to obtain the signed contract and Renewal List for a renewed account.
4. AMLA REQUIREMENTS
• Account Identification and Initial Follow-Up
• Document Tracking and Reminder System
• Follow-Up Communication
5. MEMORANDUM OF AGREEMENT
a. Coordinate the contract signing process with clients, ensuring all required signatures are obtained.
6. REIMBURSEMENT MONITORING
7. SMARTSHEET MONITORING
REQUIREMENTS:
• Bachelor's Degree in Business, Marketing, Sales, or related field.
• Excellent communication skills
• Years of relevant experience: at least 1-year administrative work
• Area/s of experience: HMO experience is a plus
• Knowledge: Proficiency in using office software (Microsoft Office)
• Organizational Skills
• Preferably can drive 4-wheels, with valid driver’s license
MONTHLY SALARY:
•xxxxxxx
• Negotiable based on the applicant's skill set.
WORK LOCATION:
• Makati City (Preferred candidates should live near the working location)
WORK SCHEDULE:
• Full-time
• Monday to Friday 8 AM to 5 PM. Shifting Schedule.
LOCATION TYPE:
• On-site
NOTE:
We appreciate the effort you’ve put into your application.
If you do not receive feedback within 3 to 7 working days after submitting your resume, it means you are not qualified for the position. If you meet the qualifications, especially if you are located near the office, I will process your application within 1 day of submission.
May this opportunity bring you closer to your goals, and I hope for a positive outcome in your favor!
Wishing you the best of luck as we review your qualifications.
- Salary:
- 18.000,00 ₱ Monthly