Medical Representative (Call Center Agent)

We are seeking a dynamic and knowledgeable Medical Representative to join our call center team for our US client. The ideal candidate will be responsible for providing accurate medical information to patients and potential clients while also demonstrating strong sales capabilities. This role blends medical expertise with customer service and sales skills to support our clinic's growth and enhance patient experience.
Key Responsibilities:
1. Medical Information:
- Provide detailed and accurate information about PADRA Clinic's medical services, particularly focusing on hair transplants and other cosmetic procedures.
- Answer patient inquiries regarding pre- and post-procedure care, treatment options, and general medical concerns.
2. Sales and Customer Service:
- Conduct outbound and inbound calls to prospective and existing patients, promoting PADRA Clinic's services. - Identify patient needs and recommend appropriate services and treatments. - Convert inquiries into consultations by effectively communicating the benefits of PADRA Clinic's services and scheduling appointments.
- Follow up with patients to confirm appointments and provide any necessary information or support.
3. Administrative Duties:
- Maintain accurate and detailed records of patient interactions and transactions in the clinic's CRM system.
- Participate in ongoing training to improve medical knowledge, sales techniques, and customer service skills.
Qualifications:
- Education: Bachelor's degree in a medical-related field or equivalent experience.
- Experience: At least a year of experience in a medical call center or similar role, with a proven track record in sales. Preferably with a nursing experience.
Some of our benefits include:
• HMO / Health insurance & other gov't mandated benefits
• Stable career and growth
• Tenurity bonus
• Friendly work environment
• Free parking
• Attendance bonus
• Company events (parties, sportsfests, team gatherings, gifts & tokens)
About us:
Sixeleven Global Services is a Filipino-owned, Davao-Based, solution-oriented contact center designed to provide quality services in Sales, Marketing and Customer Support.
We started in 2005 with only 20 seats. Now, we have grown to over 5,000 seats! Our yearly growth and success is a testament to our drive and capability to guarantee that client goals are met.
We believe in more than just hiring; we focus on nurturing our team members to grow in their areas of influence. With a strong foundation of job stability and clear paths for career advancement, we pride ourselves on creating a unique environment where you will feel that you are part of a nurturing team and not just an employee. Here, you will experience a sense of belonging and a commitment to your professional development.
Come, learn, and expand your skill set by joining our team!