Supply Chain Support Specialist

Quezon City, National Capital Region

Posted today

Company:: IT Group Inc.
Company Description:: IT Group, Inc. (also known as ITG), is an Information Technology solutions partner that endeavors to provide growing organizations with solutions that meet the unique needs of companies ranging from small, medium, and large corporations. ITG helps companies improve the efficiency and effectiveness of their operations, acquire agility in adapting to market pressures, win closer relationships with customers, and achieve sustained growth for their stakeholders. We take pride in having a client-centric service framework. ITG has offices in the Philippines, Indonesia, Malaysia, and Singapore. Built upon the strength and excellence of its people, process, product, and technology, our robust and diverse technical competencies enable us to work with leading top 500 corporations, delivering quality of work and high return on investment. Our breadth and depth revolves around the following practice areas: Business Management Solutions, IT Management Solutions, Enterprise IT Infrastructure Solutions, Enterprise Database Management Solutions, and Business Intelligence & Data Analytics Solutions.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

The Supply Management Solution Support Specialist will play an integral part in supporting the Distribution Centers team of ITG SCM solutions customers. This role will monitor the WMS (Warehouse Management System) performance, proactively look at areas for improvement, and lead all issue resolution. They will work with the SCM SME and technology partner team to support WMS and TMS applications. He/she is responsible for overall Warehouse Management System (WMS) and Transport Management System (TMS) support to the operations team to ensure that its subsystems deliver the performance and functionality necessary for the DC operations team. The candidate is a crucial liaison critical to the DC management, local teams and technical teams to analyze and evaluate WMS functionality to meet business needs. Responsible for ensuring that the business requirements are identified and achieved through proper functional design, configuration, and testing.

Key Responsibilities:

Coaches users to understand the WMS systems
Acts as the first line of support for issue resolution
Troubleshoot day-to-day issues, identify root causes and escalate as necessary
Supports DC Operations to identify process changes, support business objectives, and drive efficiency
Serve as WMS business super user in configuration, troubleshooting, and future developments
Performs enhancement testing for all distribution centers
Creates documentation of new processes or procedures; testing documentation; specifications or proposals; training materials
Supports User Acceptance Testing
Works with the Business Analyst team and WMS Developers as needed
Provides hardware maintenance for printers and other devices, maintains an inventory of all devices, works with Zebra for service as needed
Experience with other WMS software is ideal (High Jump, Manhattan, SAP EWM)
Qualifications:

A bachelor's degree in computer science, information systems, industrial engineering, business management or a related field.
At least 2-3 years experience implementing WMS Systems (SAP eWM, Oracle, High Jump, NetSuite, Manhattan)
Technical aptitude and ability to quickly learn new software
Proficient in Microsoft Office (Excel, Access, Word, Outlook, etc.)
Experience supporting a Distribution Center running the WMS platforms
Experience utilizing reporting tools
Ability to create routine reports and system documentation
Strong analytical skills
Strong interpersonal skills and demonstrated team skill
Ability to effectively communicate with technical and non-technical users
Proficiency with databases and SQL (plus)
Some domestic travel required
Experience with ISO 9001:2015 is a plus
OTHER REQUIREMENTS:

Amenable to work in Quezon City
Amenable to work on hybrid set-up

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