Customer Service Representative - Makati
Makati, National Capital Region
Posted 3 days ago
- Company:
- Dempsey Executive Search
- Company Description:
- We are an executive search company for direct hire, engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts and related fields.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 10
Job Description
**Location:** Makati Office
**Salary Offer:** ₱16,000.00 - ₱18,000.00/month (based on experience and qualifications)
**Schedule:** Monday to Friday, 8:00 AM - 5:00 PM, Onsite (rotational/shifting schedule)
**Status:** URGENT
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### **Job Responsibilities:**
- Handle general inquiries and facilitate out-patient availments through the **24/7 hotline**.
- Manage hospital admissions and discharges for EastWest Healthcare members.
- Secure medical documents related to hotline transactions as needed.
- Perform billing and payment verifications.
- Collaborate with various departments to ensure efficient service delivery.
- Perform additional tasks as assigned by the immediate supervisor.
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### **Qualifications:**
- Graduate of any **4-year Bachelor of Science course**.
- **Computer literate**, proficient in Microsoft Office applications.
- Experience in **HMO, hospital, or clinic work** is an advantage.
- Strong communication skills, both written and verbal.
- Willingness to work on a rotational shift schedule.
- Having personal computer/desktop equipment is a plus.
This role ensures efficient customer support services, enhances member satisfaction, and contributes to operational excellence within the organization.
- Salary:
- 18.000,00 ₱ Monthly