Technical Support Agent

Parañaque, National Capital Region

Posted today

Company:: Dynamic Outsource Solutions Inc.
Company Description:: Dynamic Outsource Solutions, Inc. (DOS1) stands as a distinguished business process outsourcing company, delivering invaluable business solutions to its clientele. Established on June 6, 2003, the company swiftly transitioned to a fully online operation within the same month, dedicating its services to the in-house processes of the Lina Group of Companies.
Contract Type:: Contract
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 500

Job Description

The candidate will be responsible for providing technical assistance and will troubleshoot, diagnose, and resolve technical problems while ensuring a high level of customer satisfaction. Receives call and SMS concerning Technical Concern; make outgoing calls to follow-up on technical issues or problem areas until their resolutions; and forward operational concerns to the proper support group.

Qualifications:
- At least Senior High School graduate
- Proficient in Microsoft Office Application (Office and Excel)
- Good communication and listening skills
- Demonstrate customer care orientation

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