Customer Service Representative (Any Account) - ASAP

Taguig, National Capital Region

Posted 18 days ago

Company:: Ayuda Business Management Solutions Inc.
Company Description:: Direct hire is the most preferred way of recruiting challenging positions, especially in the IT and Technology industries. This process of hiring often takes longer because the company is making a long-term investment in permanent positions they need to fill. For applicants, this is the most desirable method because these secure positions come with company benefits and better opportunities to further their career which oftentimes turn them into high-performing employees.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements and skills:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively