Customer Service Representative
3F Chatswood Bldg., A.S. Fortuna St., Banilad, Mandaue City,, Cebu
Posted more than 30 days ago
- Company:
- Laptap Enterprises
- Company Description:
- Established in 2015, Laptap Enterprises is a leading I.T. retailer committed to becoming the most loved, reputable and trusted secondhand electronic seller in the Philippines. We provide superior quality products with a wide variety of selection and famous brands with our laptops, desktops, tablets, and many more gadgets at very affordable prices. Each unit undergoes a generous amount of time making sure that it is tested and is in 100% excellent working condition before offered for sale. We also provide a three-month REPLACEMENT warranty on all our items for customer’s assurance. Customers being our top priority, we respond proactively to each of their needs and requests ensuring that complete customer satisfaction is achieved. We take great pride in working passionately to exceed their expectations each and every time they shop with us. In our generation today, owning a computer or a laptop is already becoming a need more than a want. Our goal is to make them reasonably priced enough for people in all walks in life to afford one. You will definitely get every single cent worth of your hard earn money.
- Contract Type:
- Permanent
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Is currently looking for:
CUSTOMER SERVICE REPRESENTATIVE
RESPONSIBILITIES
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels such as calls, text messages, and Facebook comments and messages.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Ensure customer satisfaction and provide professional customer support.
QUALIFICATIONS
* College graduate, preferably of any computer or I.T. related course
* Preferably with high knowledge of computers and laptops
* Preferably with experience working with customer support
* Excellent English communication and strong customer service skills.
* Friendly and happy personality. Does not get easily discouraged when dealing with customers.
* Willing to multi-task and render overtime.
* Willing to have their day off any day of the week.
* Able to start ASAP.
* Fresh graduates are welcome to apply.
- Salary:
- 13.000,00 ₱ Monthly
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