Telco Voice Account-CSR-Alorica Sta. Mesa-Manila

"please attached your cv or resume with email, phone number, home address and your full name"

Summary:
Communicate via inbound and/ or outbound voice-based and/ or non-voice-based communications in English or other languages to support customer care, telesales, credit and collections and/or remote technical support for clients. Use computerized system for tracking, information gathering, and/ or trouble-shooting issues to provide high quality customer experience. Maintains and updates records and databases in accordance with prescribed formats and system requirements.

Qualifications:
At least 1 year experience of Customer Service
Excellent in English communication skills

Why you need to choose Alorica?
First, the company is growing rapidly and there is a lot of opportunity for advancement. Second, the company culture is fantastic - it's very collaborative and everyone is really friendly and supportive. Finally, the benefits are great - Alorica offers a lot of perks and benefits that other companies don't offer.

About

Alorica provides tech-enabled customer experiences at scale for the world’s biggest brands, backed by 25 years of industry-leading expertise to move companies forward.

Investing in the Future

We consistently invest in technology, our geographic footprint, tech partnerships and talent, including our experiential lab capabilities, digital solutionists, and tech experts.

Industry Disruptors for 25+ Years

Leading the charge and investing in pioneering technology to power the future of CX­ means our clients have early access to technology before it’s commercially available.

Driven by Client Goals

Our team infuses innovation into everything we do with a digital-first consultative approach, an innovation lab to experiment, best-in-class technology—all while consistently delivering peak performance.

The Alorica Way

Our digitally infused operating model is designed to deliver exceptional performance for your business and unforgettable service for your customers.

Diversity by Design

As the largest certified minority-owned BPO, we take DEI seriously. And our award winning, inclusive culture is what keeps our global workforce engaged and performing their best for our customers.