Were Hiring Workforce Services Senior Manager
Mandaluyong, National Capital Region
Posted 3 days ago
- Company:
- Neksjob Philippines
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- More than 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
Location: Mandaluyong, Robinsons Cybergate Tower 2
Position: Workforce Services Senior Manager
Work Setup: Return to Office
What You'll Do:
- Manage the WFM AP and QA cost structure and budget
- Support sales and RFP responses by developing sales materials, quotes, demos, and tours
- Identify opportunities to expand the WFM AP and QA service offering into additional contracts
- Ensure delivery on all contracts and SLAs
- Focus on reducing the cost to serve and expanding the shared services model
- Drive industrialization of BST across all contracts
Additional Details:
- Shift Schedule: Mid Shift
- Rest Days: Weekends Off
Skills & Experience Required:
- 15 years of overall experience, with at least 7 years in a leadership role (BPO or non-BPO)
- Strong knowledge in all aspects of WFM (RTA, Forecasting, Scheduling, Capacity Planning)
- Proficiency in manual and tool-based forecasting, scheduling, and capacity planning (Good to Have)
Eligibility: Applicants must already have the legal right to live and work in the country.
Ready for the challenge? Apply now and take your career to the next level!
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