Customer Service Representative - Non Voice

Parañaque City, National Capital Region

Posted 17 days ago

Company:: Straive
Company Description:: Wisdom, the ability to apply knowledge to the real world with discernment, is critical for today’s enterprise. However, wisdom becomes available to the enterprise after the iterative application of knowledge to multiple long-tail experiments. Straive helps clients operationalize the Data →Insights → Knowledge → AI value chain. Straive’s clients extend across industries, including Financial Services, Insurance, Healthcare & Life Sciences, Scientific Research, Information Providers, EdTech, and Logistics We combine data-driven insights with enterprise know-how to create knowledge unique to an enterprise and its specific problems. This "specific knowledge” is embedded into digital technology & AIs and operationalized with human experts-in-loop, who facilitate iterative improvements in the technology while navigating the complexity that it can’t yet address. With a client base scoping 30 countries worldwide, Straive’s multi-geographical resource pool of 15000+ experts, is located across the United States, UK & Europe, Singapore, South Africa, India, Philippines, Nicaragua, Canada and Vietnam. In Nov 2023, Straive acquired Gramener, an award-winning, design-led data science company to enhance data, analytics and AI capabilities Straive is an equal opportunity employer. We are committed to celebrating diversity, equity, & inclusion in the workplace. We do not tolerate discrimination & harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Straive makes hiring decisions based solely on qualifications, merit, & business needs at the time.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 20

Job Description

Key Responsibilities:

- Respond promptly to customer inquiries through chat or email platforms.
- Provide accurate, valid, and complete information to customers by using available resources and systems.
- Handle and resolve customer complaints or issues with professionalism and empathy.
- Guide customers on company products/services, troubleshooting when necessary.
- Document all interactions and updates accurately in the system.
- Collaborate with team members and other departments to resolve escalated issues.
- Strive to meet or exceed individual and team performance metrics.

Qualifications:

- At least Senior High School Graduate or equivalent; bachelor’s degree is a plus.
- Above average written communications skills with strong attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using basic computer applications and navigating online tools.