Dispatch Specialist - Onsite Cebu

Cebu City, Cebu

Posted yesterday


Company:: Staff Outsourcing Solutions
Company Description:: Sound Connection/Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Sound Connection/Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations. Sound Connection/Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 3

Job Description

We are URGENTLY looking for a Dispatch Specialist.

Key Responsibilities:
1. Receive Calls:
• Answer incoming service requests from customers promptly and professionally.
• Document customer concerns and service needs.
2. Contact Technicians:
• Dispatch technicians to service locations based on priority and availability.
• Serve as the central communication point between customers and field technicians.
3. Enter Calls into ERP (BuildOps):
• Accurately log service calls and job details into the company’s ERP system (BuildOps).
4. Confirm Job Completion:
• Verify that technicians have completed service calls and submitted necessary recommendations.
5. Review Job Notes and Report:
• Review job notes and ensure all required details are accurate and complete.
• Compile and send detailed job reports to customers after service completion.
6. Team Communication:
• Keep the team updated on job statuses, issues, and resolutions through Slack.
Please let me know when you have some candidates as these are roles we need quickly.

Why apply with us?

* Competitive Compensation package with Salary Appraisals
* Equipped with the latest technologies
* Monthly Incentive Rewards on successful orders and Attendance Productivity
* Offers Full-time employment and Career Growth
* Easily accessible from almost any part of the Metro Cebu area.
* One-day Application Process only
* Service Incentive Leaves Upon Regularization
* Attendance Productivity Incentives
* Additional Hazard Pay within Qualifying Hours
* Stable Job with Salary Appraisals
* Holiday and Night Differential Premium Pay Rates
* Job Promotion is highly possible... if YOU have the drive.
* HMO/Health Insurance
* Work-Life Balance
* Free Pre-hiring Medical Laboratories

For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 9:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

STAFF OUTSOURCING SOLUTIONS