Technical Support Representative - Davao
Davao, Davao de Oro
Posted yesterday
- Company:
- VCC Link
- Company Description:
- VCC Link, Inc. is a dynamic and innovative company specializing in providing top-notch business process outsourcing (BPO) solutions. With a commitment to delivering exceptional services, VCC Link has established itself as a reliable partner for various industries seeking unparalleled customer support, technical expertise, and other outsourcing needs.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Junior High School
- Number of vacancies:
- 500
Job Description
We are looking for an experienced Technical Support Representative to join our team. The ideal candidate will have at least 1 year of BPO experience in a voice account, preferably with a strong Telco background. This role requires excellent problem-solving skills and a customer-centric approach to resolve technical issues.
Key Responsibilities:
Provide technical support and troubleshooting assistance via phone.
Resolve customer issues related to telecommunications products and services.
Document and track customer interactions and resolutions.
Collaborate with other team members to improve service efficiency.
Qualifications:
Minimum 1 year of BPO experience in a voice account.
Telco background is preferred.
Strong problem-solving and communication skills.
Ability to work onsite.
Benefits:
PHP 25,000 salary package.
Work onsite.
Up to 2 HMO dependents upon training.
Government benefits.
Program incentives + paid leaves.
- Salary:
- 25.000,00 ₱ Monthly