Technical Architect for AI and Customer Experience

Key skills
Customer experience management
Artificial Intelligence (AI)
Customer Experience Design
Project Management Certifications
Technical Architecture
Full Stack Developer

Job Title: Technical Architect for AI and CX
Category: Software Development/ Engineering
Work set up: Hybrid, Taguig, (2-3 days/week onsite)
Work shift: Mid-shift
Salary budget: Open Budget

Non-negotiable:

• Minimum of 9 years experience as a Technical Architect and Full Stack Developer
• Must have experience in AI and Customer Experience
• Must be knowledgeable in Data Science and Machine Learning

Position Description:

We are looking for a Technical Architect, with expertise on AI and has background experience in working with Customer Experience (CX) related solutions, to design our development projects and oversee programs to ensure the proper architecture is implemented

In this role, you should be an excellent communicator who is able to translate complex requirements into functional and technical architecture design. You are expected to own and guide the development team to ensure that each project is delivered as planned.

This is a Senior role, and your goal is to ensure that our automation development projects are designed in the most effective way, projects are delivered on time and per expectations, and internal automation development framework operates properly, and adheres to Industry standards.

Your future duties and responsibilities:

Your main responsibilities as Technical Architect are as follows:
• Understand client needs to define automation development specifications
• Propose and implement scalable design, software improvements and optimization solutions
• Provide extensive code reviews with software engineers
• Develop both front-end and back-end with tests and standards in place
• Helps analyze business software requirements and comply to SLA requirements
• Conduct business analysis to capture end to end requirements
• Plan and design the structure of a technology solution, come up with estimates and create a proposal
• Communicate system requirements to software development teams
• Evaluate and select appropriate software or hardware and suggest integration methods
• Own and oversee assigned programs (e.g. conduct code review) and provide guidance to team members until delivery of the project
• Assist with solving technical problems when they arise
• Ensure the implementation of agreed architecture and infrastructure
• Address technical concerns, ideas and suggestions
• Meet with the governance team to relay project updates, risks and issues
• Train junior members to conduct Business Analysis and Architectural Design
• Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA) in terms of:

Incident Management
Problem Management
Service Requests
Change Management

Required qualifications to be successful in this role:
• BSc/BA in Computer Science, Information Technology, Computer Engineering or any related field
• Proven experience as a Technical Architect with at least 9 years of experience
• Software development with at least 9 years of full stack development experience building projects from ground up
• Extensive experience working on AI projects and Customer Experience (CX) solutions
• Experience writing software that follows software development standards
• Experience in working on CX solutions using Omnichannel tools is a highly preferred.
• Understanding of strategic IT solutions
• Experience working in Agile environment project management and Agile Development
• Technical Knowledge on AI application tools or various coding languages, such as React, Angular, Node.js, Java, JavaScript, .NET, C#, Python, SQL, Blue Prism, UI Path, Automation Anywhere, Selenium
• Familiarity with various operating systems (e.g. Windows, UNIX) and databases (e.g. SQL, MySQL, MongoDB)
• Familiarity in cloud technologies
• Excellent communication skills
• Problem-solving aptitude
• Knowledgeable in Data Science and Machine Learning
• Organizational and Leadership skills
• ITIL, BA experience
• Must be amenable to working onsite 2-3 days a week in McKinley, Taguig on a mid-shift schedule

Skills:
Artificial Intelligence
Customer Experience Management
English
Project Management
Customer Experience Design