Group Manager - BPO Process Training (Travel)

Key skills
Training & Development Expertise
Leadership & Management Skills
Travel Accounts
GDS Experience
Process Management & Improvement
Analytical
Problem-Solving Skills

Job title: Group Manager - Process Training (Travel)
Work schedule: Shifting
Work set up: Onsite in Quezon City
Salary: P80-100K range

Requirements:
• Knowledge of learning and development best practices
• A proven track record of training program development and management
• Excellent leadership skills
• Excellent written and oral communication skills
• At least a bachelor’s degree in education, human resources, or a related discipline
• Hands-on experience using tools such as Articulate, Epiplex, Canva, Visio
• Working knowledge & experience of GDS(Sabre/Amadeus/Travelport, Apollo- any two)
• Experience in travel training of a minimum of 5 years (TMC preferably in-house/outsourced)

JD & Qualifications
• Ensuring strategic alignment of the training department with business goals
• Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
• Identifying training needs by consulting with stakeholders and using needs assessments
• Developing and delivering training solutions that meet business needs
• Optimizing training processes for efficiency
• Selecting and managing resources, including working with internal employees to develop and deliver training
• Managing the technologies and technical personnel required to develop, manage, and deliver training