Quality Analyst (Pasay)

Pasay, National Capital Region

Posted more than 30 days ago

Company:: TASQ Staffing Solutions
Company Description:: Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 5

Job Description

Requirements:
Must be amendable to work onsite
Must have a minimum of 1 year experience as Quality Analyst in BPO Industry
Good communication skills
Good knowledge in Quality Tools
Prefer insurance account experience
Minimum of 2 years undergraduate

Responsibilities:
Monitoring of transactions as per process guidelines
Conduct call quality coaching to the associates
Work with the Process Management Team in coming up with initiatives to help improve associates and site performance.
Team mentoring, engagement and coaching skills
Demonstrated problem solving skills and the ability to do multi-tasking