Back Office

Mandaluyong City, National Capital Region

Posted more than 30 days ago

Company:: MIRANDA GLOBAL SOLUTION
Company Description:: A BPO company specializes in managing and executing specific business functions for other organizations. These functions can include customer service, technical support, human resources, finance and accounting, data entry, and more. BPO companies help businesses reduce costs, improve efficiency, and focus on core activities by leveraging specialized expertise and technology. They often operate in multiple geographic locations to provide 24/7 support and can serve various industries, including retail, healthcare, finance, and telecommunications.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 30

Job Description

Customer communication: Communicating with customers through email, chat, or other online channels
Data entry: Entering customer and account data into a system
Data verification: Reviewing and correcting customer and account data
Customer support: Answering customer questions, resolving issues, and providing solutions
Relationship building: Building relationships with customers and engaging them
Record keeping: Keeping records of conversations in a call center database
Meeting targets: Meeting personal and team targets