Assistant Category Manager

Duties and Responsibilities:

Answer and reply to any inquiries promptly in relation to the company's products and services
Choose suitable responses to customer issues and provide reasonable solutions quickly
Foresees customers' needs and following up with previous customer issues
Keep records of customer interactions, transaction and complaints
Ensure customer satisfaction and provide professional customer support
Overseeing customer service/order processing/warranty and general operations of the business operations
Organize and moderated Daily Order list, and warranty list in all platforms
Auditing Amazon A+ Contents, FF, TPW and other listing platforms for accurate data and information
Assist in over-all warranty and replacement issues occured
Other Ad-hoc tasks
The candidate must have:
- at least 1 year related experience as Assistant Category Manager
- at least 1 year experience in Customer Service (BPO or International company)
- proficient in processing sales orders, auditing and warranty issues handling
- experience in Customer Escalation Handling/ Good conflict resolution skills
- must be goal-oriented, organized, and ready to work/think outside the box
- excellent attention to detail and documentation skills. (a must)
- excellent written and verbal communication skills in English (a must)
- outstanding phone and email etiquette

Job Type: Full-time

Pay: Php22,000.00 - Php32,000.00 per month

Work from home
Schedule:
Day shift
Early shift
Monday to Friday

Customer service: 1 year (Required)
Sales Order Processing: 1 year (Required)
Product warranties: 1 year (Required)