QA Manager - Cebu (Onsite)

Cebu, Cebu

Posted 12 days ago

Company:: TASQ Staffing Solutions
Company Description:: Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Schedule: Shifting Schedule

Requirements & Skills:

Undergraduate/Graduate/Postgraduate
Ability to conduct error analysis, identify process gaps and share process improvement ideas.
Ability to work closely with Central Quality team to conduct process improvements and
Projects on multiple locations on a timely manner.
Proven ability to achieve and maintain departmental quality standards.
Strong written communication skills. Excellent grammar, spelling, and sentence construction.
Good power point and excel skills
Responsibilities:

Manage a team of 15-20 quality analysts.
Monitor agents for compliance with established processes, policies and guidelines.
Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.
Analyze information and utilize to build recommendations to reduce errors and improve process performance.
Monitor Site performance against key business metrics like Productivity, Accuracy, CSAT, Quality, AHT etc.
Baseline Targets, Quality Score, QC Accuracy, Staff Utilizations, CSAT
Actively initiate, drive and participate in Outlier Management, Quality initiatives, process change initiatives, Six SIGMA/Lean/Kaizen activities, etc