CSR Healthcare Account

Customer service representative (CSR) in a healthcare account role provides customer service for a healthcare organization, such as a hospital, clinic, or insurance company:
Customer service: Answer customer calls, respond to emails, and provide information about products, services, billing, and technical support
Problem resolution: Resolve customer complaints and concerns, and troubleshoot customer issues
Administrative duties: Set appointments, send and receive correspondence, and enter data into systems
Patient registration: Gather demographic information, secure financial information, and obtain signatures and documents
Customer satisfaction: Conduct surveys to gather feedback and identify areas for improvement
Collaboration: Work with other team members and departments to address complex customer inquiries
Staying updated: Keep up with product information, medical terminology, and industry regulations