Real Time Analyst -Online Process Only

Antipolo City, Rizal

Posted 4 days ago


Company:: JK Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

COMPANY PROFILE: A trusted company the provides IT consulting on application designs

Position: Real Time Analyst
Company Industry: IT Consulting
Work Location: Antipolo
Work Schedule: Night Shift
Salary: Php 30,000 (Package)
Work Set Up: Onsite
BENEFITS:
• Government Mandated Benefits
• Insurance
• 13th month pay
• Company Events
• VL and SL

JOB REQUIREMENTS:
• Bachelor's degree preferred in business, statistics, or a related field
• Good understanding of database management languages for custom reporting and data extraction.
• In depth knowledge with data visualization tools like Tableau or Power BI to enhance reporting.
• At least 1-2 years of experience in real-time analysis, workforce management, or a related role within a BPO setting.
• Knowledge on real-time data, make quick decisions, and adjust schedules accordingly to optimize service levels.

JOB RESPONSIBILITIES:
• To guarantee effective operation and high productivity, track, monitor, and evaluate real-time performance measures such as adherence, occupancy, and shrinkage.
• To maintain service levels, keep an eye on agent performance and break schedules and make any adjustments.
• To balance workloads and maximize service levels, perform intraday analysis and take appropriate action.
• Quickly modify plans and priorities in response to unforeseen shifts in manpower or call traffic.
• Work together with managers, team leaders, and other departments to share workforce analytics updates and make real-time adjustments.
• Reassign resources or change priorities to help resolve any intraday staffing problems.
• Create and distribute end-of-day and real-time reports on key performance indicators (KPIs), such average handling time, service level, and call abandonment rates.

RECRUITMENT PROCESS: (ONLINE)
~Hr Interview
~ Technical Assessment
~ Hiring Manager Interview
~Job offer