After-Sales Service Manager

Malvar, Batangas
Posted 6 days ago
Logo HR Network Inc.
Company:
HR Network Inc.
Company Description:
HR NETWORK was borne out of a need by business and industry for highly focused and strictly confidential search. This results in the hiring of effective, successful, and top-notch professionals. The company is a brain child of a group of highly competent young professionals with proven track record in the field of Human Resources Management practice. They share a common vision of becoming the “new breed” in human resources management and development consulting. Established in August 1999, HR Network’s executive search services of exacting standards are availed of by a wide range of local and multinational companies specifically in the IT industry
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor’s Degree
Number of vacancies:
1

Job Description

Responsible for creating and managing an efficient Service Strategy that covers equipment installation, after-sales technical support, warranty management, and spare parts supply.

Key Responsibilities
-Oversee equipment installations and after-sales service contracts.
-Manage customer complaints and implement solutions for service improvements.
-Monitor and control service and warranty costs.
-Build and manage an after-sales service network and spare parts inventory system.
-Provide technical support, troubleshoot equipment issues, and train service providers.
-Prepare reports on service performance and warranty costs.

Qualifications
-Bachelor’s degree in Mechanical, Refrigeration, or Electrical Engineering.
-at least 6 years of professional working experience, with 4 years in a managerial role.
-Proven track record in leading projects and managing equipment maintenance and repairs.
-Strong technical knowledge of equipment installation and maintenance.
-Amenable to work in Malvar, Batangas

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