Customer Service Representative-1

Job Responsibilities:
Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work
Provide professional and accurate solutions for customer concerns through implementing the following:
Expedite Orders
Invoice Corrections
Return Goods Authorization / Direction
Updating Contact Information in the system
Coordination with sales on any discrepancy on their return request
Credit and Debit o Special Build and Drop Off Orders
Tracking, correction, and processing of missing, misread or incomplete purchase orders
Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
Manage efficient usage of production time and company resources through the following:
Maintaining productivity within acceptable transaction volume levels
Accuracy in Interaction Handling

Qualifications:
Graduate of any 4-year business or behavioural discipline course
Graduate of any engineering discipline course will also be considered
At least 1 year experience gained from interactive customer service and related functions
At least one (1) year experience gained from marketing, sales, supply chain, engineering, manufacturing and service related business
Background in offshore service operations is an advantage
Customer Care
Ability to assume cross-trained function in the event of low utilization
Ability to assume back up functions in the event of skills and capacity constraints
Excellent written and spoken communication skills in English. Ability to speak or write in another language is an advantage but not required, unless identified by the customer and support requirements
Computer application skills such as MS Office Applications, Mainframe and other Business Systems and Tools
Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.
Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.