Call Center Agents (Tagalog Account)
Parañaque, National Capital Region
Posted 2 days ago
- Company:
- S.P. Madrid & Associates
- Company Description:
- For over 20 years of collection expertise, S.P. Madrid is a tech-enabled, human powered debt collection agency, specializing in efficient and ethical call, field and legal collections, with a team of over 2,000 skilled agents across the Philippines, Singapore, and UAE. We are a multi-award winning firm and the Philippines' leading innovator in the collections sector. Experience unmatched recovery outcomes and professional integrity with our seamless, borderless solutions – no added complexity, just results.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 100
Job Description
- Manage clients' inquiries via phone, email, and chat.
- Conduct field negotiations.
- Resolve customer complaints and issues promptly and efficiently, maintaining a high level of client satisfaction.
- Meet performance targets for collection and client satisfaction.