Customer Service
BGC, Taguig City, National Capital Region
Posted 23 days ago
- Company:
- Funtomato Consultancy
- Company Description:
- At Funtomato, we offer specialized manpower services tailored for the global network industry. Our comprehensive solutions are designed to address the unique HR needs of network enterprises worldwide. Our offices in Manila, Chengdu, Shenzhen, Kuala Lumpur, Osaka, and Hong Kong are staffed with experts ready to assist you in achieving your HR goals. Partner with Funtomato Advisory and experience the difference our expertise can make in the success of your business.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 20
Job Description
Through the online customer service system and telephone, assist players to solve the problems they encounter on the website (including deposit and withdrawal inquiries/game result confirmation/other questions, etc.).
Duties and Responsibilities:
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Respond promptly to customer inquiries
Communicating with customers through various channels.
Resolving issues and basic troubleshooting technical problems
Manage customers' accounts
Provide assistance for deposits & withdrawals
Handle certain transactions
Providing proactive customer outreach
Job Requirements and Qualifications:
College level or college graduate.
Preferably: 21 to 30 yrs. old
Capacity to multitask and perform effectively under pressure.
Ability to write and present reports.
With experience in online gaming is an advantage.
Computer literate.
Working Schedule: Shifting schedules: 7am to 4pm; 1pm to 10pm; 10pm to 7am
- Salary:
- 22.000,00 ₱ Monthly